Omnichannel contact centre
Every call and message, one desk
Ringura brings calls and messages into one inbox, routes them by one set of rules and gives supervisors the figures and tools to run the floor, inbound and outbound.
Agents work in the browser. Nothing to install.
What the platform does
One product for the whole desk. Each part works with the others: the same contacts, the same router, the same figures.
Omnichannel inbox
Web chat, WhatsApp, e-mail, SMS, Messenger, Instagram Direct, Telegram and Viber in one inbox, with one router behind it.
Voice and dialler
Inbound queues and IVRs, a browser softphone, and preview, progressive, power and predictive dialling.
WhatsApp
The 24-hour window, approved templates and opt-in per purpose, enforced where agents type.
AI agent and copilot
An AI agent that says it is one and hands over on request, and a copilot that drafts replies for agents.
Analytics
Live dashboards, drill-downs, customer journeys, reports and alerts from one metric dictionary.
Workforce management
Forecasts, staffing per channel, schedules, adherence and shift swaps.
White-label
Resell the platform under your own brand and domain, with your price books and margin floors.
API and webhooks
A versioned REST API with scoped tokens and 33 signed webhook event types.
Built to refuse what it cannot check
In a typical contact-centre setup, calling rules and spend limits are configuration and policy that people have to keep right. Here they sit in the path of every call and message.
When the platform cannot confirm that a call or a send is allowed and paid for, it does not make it.
- Calls present only your own verified numbers: no number pools, no caller-ID rotation.
- Every outbound call is checked for consent, do-not-call lists and the callee's local calling hours.
- Prepaid usage with spend caps: a call's length is capped before it starts.
- Customers are told when they talk to an AI, and can reach a person by asking.
How you start
Tell us about your desk
Your channels, countries, volumes and the systems you already use. Book a demo.
Set it up
The onboarding wizard walks through channels, queues, agents and routing. Phone numbers follow business verification.
Go live
Agents log in from the browser; supervisors watch queues and agents on the live dashboards.
Questions
Which channels are included?
Voice, web chat, WhatsApp, e-mail, SMS, Facebook Messenger, Instagram Direct, Telegram and Viber. The channels page lists what each one can do.
Do agents need to install anything?
No. The console and its softphone run in a current desktop browser.
Will customers know when they talk to an AI?
Yes. The AI agent says it is an AI before anything else, hands over to a person when asked and marks its messages as AI-generated.
Can we resell the platform under our own brand?
Yes. White-label covers your brand, your console domain, your price books and your invoices.
Where is our data hosted?
In the European Union. The security page describes how tenants are kept apart and how data is protected.
See it with your own channels
A demo covers the parts you choose, on the channels you use.