Pricing
A price per seat, usage as you go
Choose the plan for the work your desk does. Calls and paid messages come out of a prepaid wallet with spend caps, so spending stays within the limits you set.
Plans
These are draft list prices and may change before launch. Your order confirms the prices that apply to you.
Prices are in EUR and exclude VAT, which is added on the invoice where it applies.
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Digital
Every messaging channel in one inbox, for teams that do not take calls yet.
€39 per seat a month
- Web chat, WhatsApp, e-mail, SMS, Messenger, Instagram Direct, Telegram and Viber
- One router: queues, skills, priorities, capacity per channel
- Tickets, SLA policies, macros and CSAT or NPS surveys
- Flows and the AI agent on digital channels
- Reports, live dashboards and the public API
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Inbound and outbound
Omnichannel
Calls and messages together, with the tools to run a floor.
€79 per seat a month
Everything in Digital, plus:
- Inbound voice, IVRs and queues, with the browser softphone
- Preview and progressive dialling, callbacks in the callee's local time
- Listen, whisper and barge for supervisors
- Human QA scorecards, agent copilot and conversation topics
- Workforce management: forecasts, schedules, adherence
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Outbound
For sales and collections desks that dial at volume.
€109 per seat a month
Everything in Omnichannel, plus:
- Power and predictive dialling with the abandon-rate governor
- Answering-machine detection and the consent-gated voicemail drop
- Speed-to-lead from your web forms and CRM
- Cross-channel sequences: call, SMS, WhatsApp and e-mail steps
- Revenue attribution and cost per outcome
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White-label
For resellers and service providers who sell under their own brand.
Price on request
- Your brand, your console domain, your invoices
- Wholesale tariff and your own price books with margin floors
- Sub-accounts you create, verify and manage
- Margin reporting per client
Usage
Calls, messages and AI are paid for as you use them, from a prepaid wallet, at the rates on your own rate card in the console. Spend caps and low-balance alerts are set per account.
| Item | How it is charged |
|---|---|
| Calls | Per minute by destination, at the rates on your rate card. Each call is capped before it starts, so it cannot spend more than your balance allows. |
| Per message: the platform fee, plus Meta's fee for the message category unless Meta bills your own WhatsApp account directly. Broadcasts show an estimate before they are scheduled. | |
| SMS | Per segment by destination. The composer counts segments as the agent types. |
| AI | Per request to the model, within the monthly AI budget you set. |
| E-mail, web chat and social messaging | Included in the seat price. |
Free trial
14 days with €20 of usage credit, up to 3 seats and 100 messages a day. Nothing is charged when the trial ends.
Calls of any kind need business verification first, so a trial starts with the digital channels.
Start a trialQuestions about pricing
What does a seat include?
Each user in your account takes a seat with the plan's features. E-mail, web chat and social messaging are included; calls, WhatsApp, SMS and AI are charged as used.
How does the prepaid wallet work?
You top up a balance. Calls and messages are priced before they happen and paid from it, with a low-balance alert and a spend cap you set.
What happens when the trial ends?
Sending and calling stop until you choose a plan. Nothing is charged automatically.
Do resellers pay wholesale prices?
Yes. White-label partners get a wholesale tariff and set their own prices on top. Talk to us about volumes.
Get a price for your volumes
Tell us your seats, channels and countries.